Data Minimization
We only request details that help us process orders, create fitment quotes, and troubleshoot support requests.
Policy & Compliance
Privacy Policy
We respect how much trust it takes to share your vehicle details, payment preferences, and build goals. This policy explains how 3W Distributing collects, uses, and defends that information.
Security First
Checkout, account, and support systems use TLS encryption in transit plus role-based access protections in our admin tools.
You Stay in Control
Update marketing preferences, ask for a data export, or request deletion at any time by contacting our support team.
Section 01
Information We Collect
We capture the minimum amount of data required to fulfill orders, provide technical fitment guidance, and maintain account security.
Details you share with us
Contact information, billing and shipping details, vehicle and fitment notes, messages submitted through forms, and account credentials you create.
Automatic technical data
IP address, device information, and anonymized analytics collected via cookies or tracking pixels to keep fraud away and optimize site performance.
3rd party sources
Updates from payment processors, shipping carriers, and authorized performance partners when they fulfill or service orders on our behalf.
Section 02
How We Use Information
Every use case connects directly to the services you request or the responsibilities we carry as the merchant of record.
- Process and confirm orders, send shipping updates, and manage warranty or return requests.
- Respond to fitment questions, tuning support, or concierge sourcing needs you submit through contact forms or live chat.
- Personalize merchandising, featured categories, and emails based on purchase history or garage preferences you opt into.
- Detect fraud, abuse, or platform misuse that could compromise the community or your account.
- Satisfy accounting, tax, and product compliance obligations required by law.
Section 04
Your Choices & Rights
You may access, update, or limit the personal data we store at any time.
Access or corrections
Request a copy of the personal data on file or flag inaccuracies and we will update them within 30 days.
Marketing preferences
Unsubscribe directly from emails or contact support to adjust SMS, chat, or concierge outreach settings.
Deletion requests
Ask us to remove your account and associated personal data unless we must retain records for law, fraud prevention, or open orders.
- Most requests are completed within 7–10 business days. Complex archive exports can take up to 30 days.
- We will verify your identity before releasing or deleting sensitive information.
Section 05
Security & Retention
We blend policy, process, and technology layers to defend your information.
- Role-based access, MFA, and logging are enforced in all administrative systems.
- Sensitive payment data never touches our servers; it is tokenized and stored by the processor.
- Operational data is retained only as long as necessary to meet contractual, regulatory, or auditing requirements.
- We continuously monitor for unusual activity and partner with third-party security experts for periodic reviews.
Need clarification or want to start a privacy request?
Email our compliance team or reach out through the About page contact form. Please include the email or order number tied to your request so we can verify the account quickly.